Your Acceptance of Terms
The term “User” refers to a Visitor, Student or Attendee.
BY USING THE SERVICES, OR BY INDICATING YOUR ASSENT TO THIS AGREEMENT BY CLICKING “I ACCEPT,” REGISTERING A USER ACCOUNT (AS DEFINED HEREIN) WITH NORTHWEST OR ANY SIMILAR MECHANISM, YOU ARE AGREEING TO THE TERMS OF THIS AGREEMENT.
WITHOUT LIMITING THE FOREGOING, IF YOU ARE A VISITOR, BY USING THE SERVICES, IN ADDITION TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT (EXCEPT FOR THE SECTION ENTITLED “STUDENT AND ATTENDEE COMMUNICATIONS”), YOU ARE CONSENTING TO BE BOUND BY THE TERMS SET FORTH IN THE SECTION ENTITLED “VISITOR COMMUNICATIONS.” IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, INCLUDING THE TERMS SET FORTH IN THE SECTION ENTITLED “VISITOR COMMUNICATIONS,” DO NOT ACCESS OR USE THE SERVICE.
ADDITIONALLY, WITHOUT LIMITATION TO ANY OF THE FOREGOING, IF YOU ARE A STUDENT OR ATTENDEE, BY REGISTERING YOUR USER ACCOUNT WITH NORTHWEST, YOU ARE CONSENTING TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT INCLUDING THE TERMS SET FORTH IN THE SECTION ENTITLED “STUDENT AND ATTENDEE COMMUNICATIONS.” IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, INCLUDING THE TERMS SET FORTH IN THE SECTION ENTITLED “STUDENT AND ATTENDEE COMMUNICATIONS,” DO NOT REGISTER YOUR USER ACCOUNT. IF YOU DO NOT REGISTER YOUR USER ACCOUNT, YOU WILL NOT BE ABLE TO ACCESS OR USE CERTAIN PARTS OF THE SERVICE THAT MAY REQUIRE A USER ACCOUNT.
If you are Visitor, we may contact you through our in-website and in-mobile app notification, messaging and chat services while you browse the Class Sites. You consent to receive these notifications and messages. We also provide information on the Class Sites for you to contact us with questions or comments. If you use this information to contact us, you consent to receive any notifications, messages or other communications in response to any such contact.
Student and Attendee Communications
If you are a Student or an Attendee, you expressly indicate your consent to receive electronically all communications, agreements, documents, notices and disclosures (collectively, “Notices”) that we provide in connection with your User Account and your use of the Services. Notices may include, without limitation, e-mail, in-app messages and in-website chat communications. In addition, Notices may include emails with promotional, marketing, and advertising information and recommendations that we believe may be of interest to you. Consistent with federal CAN-SPAM laws, if you do not wish to receive commercial emails, you may unsubscribe following the instructions on any email. We may still send you administrative and transactional Notices, however, such as, but not limited to, information about your User Account, confirmation of your registration for Online Courses, information related to your method of payment, transactional receipts, career advice, information about your progress or other services that may be necessary to provide you with Online Course or Certificate Program services.
You understand and consent that we may, without further notice or warning and in our discretion, monitor or record telephone conversations you or anyone acting on your behalf has with us or our agents for quality control and training purposes or for our own protection. You acknowledge and understand that, while your communications with us may be overheard, monitored, or recorded without further notice or warning, not all telephone lines or calls may be recorded by us, and we do not guarantee that recordings of any particular telephone calls will be retained or retrievable.
User Accounts and User Registration; Educational Partners
While any Visitor can view the Class Sites, in order to use the Class Sites and take part in the Online Courses, you must select a login identification (“User ID”) and a user password (“User Password”) that is unique and entirely different from your User ID (collectively, a “User Account”). You agree that you will never divulge or share access or access information to your User Account with any third party for any reason. If you do not qualify, you may not attend the Online Courses.
In setting up your User Account, you may be prompted or required to enter additional information, including but not limited to your name and email address. Additional information may be required to confirm your identity. You understand and agree that all information provided by you is accurate, current and complete and that you will maintain and update your information to keep it accurate, current and complete. You acknowledge that if any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of the Services and your enrollment in the Online Courses, or a Certificate Program, to the extent applicable.
The Class Sites are available to any User. However, access to the Online Courses is restricted to Attendees or Students that have a registered User Account. By registering, you agree that:
Northwest and the instructors of the Online Courses reserve the right to alter, modify or rearrange the schedule of topics for the Online Courses, as well as the point value or weight of assignments, tests, quizzes, exams, projects and other such evaluations of progress. A Verified Certificate shall be awarded, in the sole discretion of Northwest and the instructors for the Online Courses, to Students who have completed the course to the satisfaction of Northwest. By attending the Online Courses, Students acknowledge that Northwest and the instructors maintain the right and ability to adapt, modify or revise the Online Courses as Northwest and the instructors deem appropriate.
User Conduct Policy
To the extent you are registered or enrolled as a student in, or are otherwise attending, an Educational Partner or other institution with its own policy regarding student and/or employee conduct or an “honor code,” those terms shall apply to you as a student and/or employee of such institution. Additionally, unless the following conflicts with such a policy or honor code, any User of the Online Courses agrees that he or she:
- will not harass other Students, Attendees or Visitors;
- will not cheat on any homework assignment or exams for the Online Courses;
- will not post online any Secured Testing Materials (as defined below);
- will not share solutions to homework assignments or exams; and
In addition, you may not post, upload, or transmit to or otherwise make available through the Class Sites or Online Courses any content, communications, or other information (collectively, “Unauthorized Content”):
- that is obscene, fraudulent, indecent, or libelous or that defames, abuses, harasses, discriminates against or threatens others;
- that contains any viruses, Trojan horses, worms, time bombs, cancelbots, or other disabling devices or other harmful components intended to or that may damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or personal information;
- that you do not have the right to disclose or make available under any law or under contractual or fiduciary relationships (such as insider information, or proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
- that consists of any high volume, automated, or electronic means to access the Class Sites (including without limitation robots, spiders or scripts);
- that infringes the copyright, patent, trademark, trade secret, right of publicity, or other intellectual property or proprietary right of any third party;
- that violates the rights of other Users of the Class Sites; or
- that violates any applicable local, state, national or international law or otherwise advocates or encourages any illegal activity.
Northwest’s Intellectual Property Rights
All content or other material available on the Class Sites or through the Online Courses, including but not limited to on-line lectures, speeches, video lessons, quizzes, presentation materials, homework assignments, programming assignments, programs, code, and other images, text, layouts, arrangements, displays, illustrations, documents, materials, audio and video clips, HTML and files (collectively, the “Content”), are the property of Northwest and/or its affiliates or licensors and are protected by copyright, patent and/or other proprietary intellectual property rights under United States and foreign law.
Some content or other material available on the Class Sites or through the Online Courses, including but not limited to published articles available in public domain, publicly available videos such as those from youtube, vimeo and other video content sharing sites, as well as content that has been sourced under license or purchased and posted by Northwest (collectively, the “Outside Content”), are the property of respective content owners and creators and are protected by copyright, patent and/or other proprietary intellectual property rights under United States and foreign law. They have been used in some of the courses for illustrative purposes and have been posted in their original format, without modifications and contain the original branding of the creator/owner/publisher /platform. Northwest does not lay claim to any such materials as its own and hereby declares, that based on the request of the copyright owners or any notice from them, it might be required to take out such materials at any point in time from the Online courses and or Class Sites. In such cases, Northwest expressly states that it cannot be held liable or responsible for any kind of disruption to the course work / learning plan of the student / attendee and expressly disowns all liability with regards to any implied or express use of the learning to further any business or other kinds of interest that might be adversely impacted due to removal or replacement of information / videos / materials posited in its Online Courses / Class Sites. Northwest shall issue partial or full refunds in such cases, only at the request of the student / attendee, and for only those parts of the Programs that have not been previously completed, including any affected parts, if it is adequately established that the removal of specific pieces of content disrupted a Program(s). As a user of the Online Courses / Class Sites, you agree that you have understood this aspect clearly, and are comfortable using programs that have Outside Content, and also agree that the maximum extent of claim that you can have on Northwest is the amount of fees that you have paid to Northwest for access to the Online Courses / Class Sites.
Northwest logos, trademarks and service marks which may appear on the Class Sites (“Marks”), are the property of Northwest and are protected under United States and foreign laws. All other trademarks, service marks and logos used on the Services, with or without attribution, are the trademarks, service marks or logos of their respective owners. In addition, elements of the Class Sites are protected by trade dress and other federal and state intellectual property laws and may not be copied, reproduced, downloaded or distributed in any way in whole or in part without the express written consent of Northwest.
License to Use the Class Sites and Online Courses
License to Educational Content
Northwest hereby grants you a license in and to the Educational Content under the following terms and subject to the following conditions:of the Creative Commons Attribution-NonCommercial- NoDerivs 3.0 License (http://creativecommons.org/licenses/by-nc-nd/4.0 and successor locations for such license) (the “CC License”), provided that, in each case, the Educational Content is specifically marked as being subject to the CC License. As used herein, “Educational Content” means the educational materials made available to you through the Online Courses, including such on-line lectures, speeches, video lessons, quizzes, presentation materials, homework assignments, programming assignments, code samples, and other educational materials and tools. Such Educational Content will be considered the “Licensed Material” under the terms of the CC License. Without limiting the generality of the terms of the CC License, the following are types of uses that Northwest expressly defines as falling outside of the definition of “non-commercial”:
(a) the sale or rental of (i) any part of the Educational Content, ((ii) any derivative works based at least in part on the Educational (Content, or (iii) any collective work that includes any part of the (Educational Content;
(b) the sale of access or a link to any part of the Educational (Content without first obtaining informed consent from the buyer (that the buyer is aware that the Educational Content, or such part (thereof, is available at the Website free of charge;
(c) providing training, support, or editorial services that use or (reference the Educational Content in exchange for a fee;
(d) the sale of advertisements, sponsorships, or promotions placed (on the Educational Content, or any part thereof, or the sale of (advertisements, sponsorships, or promotions on any website or blog (containing any part of the Educational Material, including without (limitation any “pop-up advertisements”;
(e) the use of Educational Content by a college, university, school, or other educational institution for instruction where tuition is charged; and
(f) the use of Educational Content by a for-profit corporation or non-profit entity for internal professional development or training.
The Online Courses may provide you with the ability to upload forum posts, chat with other Users, User discussions, profile pages, and other content and media for social interaction, or certain information and materials for use with the Class Sites or Online Courses, e.g., questions, hypotheticals, examples, etc. (collectively, “User Content”). Northwest does not claim ownership of any User Content you may submit or make available for inclusion on the Class Sites or Online Courses. Accordingly, subject to the license granted to Northwest below, User will be the sole and exclusive owner of any and all rights, title and interest in and to the User Content.
Additionally, from time to time, Northwest (or its third party service providers on behalf of Northwest) may request Users to make subtitles or captions for, or translations of, Content such as lecture videos and other Educational Content, and submit such subtitles, captions, or translations to Northwest through a Northwest website/portal or the website/portal of Northwest’s service provider. In the event that Northwest (or its service provider) makes such a request to you, Northwest will grant to you a freely revocable, worldwide, non- exclusive, non-transferable, non-sublicensable limited right and license to make such subtitles, captions or translations provided that you agree to submit such subtitles, captions or translations to Northwest (or its applicable service provider), and such subtitles, captions and translations shall be considered User Content and subject to the license, representations, and warranties below (even if you fail to submit the subtitles, captions or translations to Northwest); and further provided that, you acknowledge and agree that by creating or submitting any such subtitles, captions or translations, you shall not obtain any rights or license in or to Northwest’s and its affiliate’s intellectual property, including but not limited to the Educational Content, related materials, or any underlying content. For clarity, the foregoing license to make subtitles, captions or translations, if given, shall in no way expand or otherwise affect, expressly or impliedly, the terms of the CC License, and any such license is given under this section and not under the CC License.
Additionally, in the event that you use any tools or other services of Northwest’s service provider in order to make subtitles, captions or translations, you agree to comply with any terms and conditions imposed by such servicer provider in conjunction with such use (e.g., those terms found at http://www.universalsubtitles.org/en/terms).
With respect to any User Content you submit to Northwest (including for inclusion on the Class Sites or Online Courses) or that is otherwise made available to Northwest, you hereby grant Northwest an irrevocable, worldwide, perpetual, royalty-free and non-exclusive license to use, distribute, reproduce, modify, adapt, publicly perform and publicly display such User Content on the Class Sites or in the Online Courses or otherwise exploit the User Content, with the right to sublicense such rights (to multiple tiers), for any purpose (including for any commercial purpose); except that, with regard to User Content comprised of a subtitle, caption or translation of Content, you agree that the license granted to Northwest above shall be exclusive. Northwest reserves the right to remove any User Content at any time and for any reason.
To the extent that you provide any User Content, you represent and warrant that (a) you have all necessary rights, licenses and/or clearances to provide such User Content and permit Northwest to use such User Content as provided above, (b) such User Content is accurate and reasonably complete, (c) as between you and Northwest, you shall be responsible for the payment of any third party fees related to the provision and use of such User Content, and (d) such User Content does not and will not infringe or misappropriate any third party rights or constitute a fraudulent statement or misrepresentation or unfair business practices.
With respect to any submissions of User Content, you agree to comply with all applicable local rules including but not limited to rules regarding online conduct and acceptable content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.
Use of Provided Communication Methods and Related Services
To purchase any services or products offered by Northwest through the Class Sites, you must have Internet access and a current valid accepted payment method as indicated during sign-up (“Payment Method”). You agree to Northwest, or its third-party payment provider, storing your payment information. You also agree to pay the applicable fees for the services or products you purchase through the Northwest Class Sites as they become due, whether on a one-time or subscription basis.
Unless otherwise specified upon enrollment, for subscription products or services, your Payment Method will be authorized for up to approximately one month of service as soon as the free trial, if any, has concluded for the Online Course for which you register for a paid subscription and on a monthly basis thereafter until you cancel the subscription. For example, if you begin a paid subscription on January 1st for a 14 day free trial, you will be charged on January 15th for the first month, February 15th for the second month, and so on. Your billing data may vary slightly if your billing date does not have a corresponding date the next month (i.e. enrollment started on January 31 will be billed on February 28). Failure to pay may result in the termination of your subscription. Depending on where you transact with us, the type of payment method used and where your payment method was issued, your transaction with us may be subject to foreign exchange fees or differences in prices, including because of exchange rates. Northwest does not support all payment methods, currencies or locations for payment. Your obligation to pay fees continues through the end of the subscription period during which you cancel your subscription. All applicable taxes are calculated based on the billing information you provide us at the time of purchase. For subscription products or services, you may cancel at any time by going to your account settings. Other than stated above, you hereby acknowledge and agree that Northwest will not offer refunds on any fees and charges related to your subscription. This includes any partially used or unused periods for which you have already paid. Your obligation to pay fees continues through the end of the subscription period during which you cancel your subscription. We do not guarantee refunds for lack of usage or dissatisfaction. You understand and agree that not all promotions and pricing are available to all enrollees, and that specific additional terms and conditions may apply to certain promotional programs, pricing or geographic locations.
In some instances, you will be permitted to pre-enroll in a course subscription before the course has begun on the Course Site. In these cases you will be billed on the day the course begins and billed monthly thereafter. You may cancel at any time by going to your account settings. If you cancel your subscription at any time before the course begins, you will not be charged any further amounts, but likewise you may be ineligible for certain promotions and pricing in the future.
Currently, your subscription to Northwest products or services may start with a free trial. The free trial period for any of your subscriptions will last for the period of time specified during your sign-up. Free trials for any products or services may not be combined with certain other offers when specified in the offer language. If you have subscribed to a particular paid service or product within the last six (6) months, or if your Payment Method, physical address or email address has been associated with an account for that paid service, you are not eligible to receive a free trial for that service or product. If you begin your subscription with a free trial, we will begin billing your Payment Method for monthly membership fees at the end of the free trial period of your subscription unless you cancel prior to the end of the free trial period. Your Payment Method will be authorized for up to approximately one month of service as soon as you register for a free trial. In some instances, your available balance or credit limit may be reduced to reflect the authorization; however, no charges will be made against the Payment Method unless you do not cancel prior to the end of your free trial period. You may cancel at any time by going to your account settings. If you cancel your subscription during a free trial period, no charges will be made against your Payment Method. You may be ineligible for certain features of a product or service or promotions during your free trial period. For example, you cannot be awarded a Verified Certificate or similar certification during your free trial period because you must pay for at least one (1) month of a course subscription to be eligible for a Verified Certificate in that course. In the case of Certificate Program you must pay for no less than one (1) month of Online Courses and meet all of the other then current requirements to obtain promotional pricing, rebates or discounts.
Sponsored Services Purchases
If you access pre–paid, gift, promotional or sponsored subscription products or services for any Certificate Program or other Northwest pre–paid or third party paid subscriptions (“Sponsored Services”), the Payment Method will be authorized for the number of months of the service noted in the product description for the payment amount indicated. Services may then be activated by any recipient or user by enrolling with us at northwest.academy or through other means contractually executed with Northwest.
Sponsored Services for any Certificate Program must be activated by the recipient by enrolling with us within thirty (30) days of purchase, and the enrolled user must accept our Terms of Service upon enrollment. In addition, an enrolled user may disenroll or terminate and in such cases the original purchaser may request a full refund in accordance with the procedures set forth in our Terms of Service at any time up to fifteen (15) days after the date of enrollment. In all circumstances, the outside limit for request of a refund on the purchase of Sponsored Services, is the later of (a) fifteen (15) days from enrollment, or (b) thirty (30) days after purchase to request. Refunds may be requested for any reason or no reason. Refunds processed will go only to the original purchaser of the Sponsored Services and no case will be paid out to the user or recipient. You or any user receiving Sponsored Services may not access free trial periods or subscriptions for Sponsored Services. Certain Certificate Program programs and promotions may also be excluded from the Sponsored Services program. Sponsored Services shall be solely for access for the period noted in the purchase documentation, purchase is solely for that Northwest program noted in the purchase documentation, and may not be credited for any other Northwest program. Northwest reserves the right to modify or update these terms with respect to activation and enrollment limitations for Sponsored Services at any time and/or discontinue the program, but in any event, purchases will receive the length of Sponsored Services for the period they have purchased for, for alternative programs.
Northwest reserves the right to exclude other Programs from the Pre-Paid subscription or Sponsored Services model at any time in the future.
Services Availability and Limitations
You acknowledge and agree that Northwest’s services, including paid services and products, are not available at all times, and that certain usage limits may apply. Please refer to the FAQ for additional information about limitations and hours of availability. You also understand that Northwest, at its sole discretion, may limit, suspend, or terminate your use of all Northwest-provided services related to Northwest’s programs, such as access to Northwest Coaches, evaluation services, or certifications. You also understand that Northwest may modify or discontinue all services related to its programs at its sole discretion.
Disclaimer of Warranties
You expressly acknowledge and agree that your use of the Class Sites, the Online Courses and all Content and services available on the Class Sites is at your sole risk and responsibility. THE ONLINE COURSES (INCLUDING ANY CONTENT) ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND THE ENTIRE RISK FOR YOUR USE OF THE ONLINE COURSES AND CONTENT.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT (A) THE CLASS SITES, CONTENT, OR THE ONLINE COURSES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS OR ACHIEVE THE INTENDED PURPOSES, (B) THE CLASS SITES OR THE ONLINE COURSES WILL NOT EXPERIENCE OUTAGES OR OTHERWISE BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, (C) THE INFORMATION OR CONTENT OBTAINED THROUGH THE CLASS SITES OR THE ONLINE COURSES, SUCH AS CHAT ROOM SERVICES, WILL BE ACCURATE, COMPLETE, CURRENT, ERROR- FREE, COMPLETELY SECURE OR RELIABLE, OR (D) THAT DEFECTS IN OR ON THE CLASS SITES OR CONTENT WILL BE CORRECTED. YOU ASSUME ALL RISK OF PERSONAL INJURY, INCLUDING DEATH AND DAMAGE TO PERSONAL PROPERTY, SUSTAINED FROM USE OF THE ONLINE COURSES AND CONTENT.
Limitation of Liability
Linking to Other Sites
The Class Sites may contain links to pages on other websites (“Linked Sites”), and those Linked Sites may contain content or offer products and/or services for sale. Northwest does not author, edit, control, or monitor these Linked Sites. You acknowledge and agree that (a) we have no responsibility for the accuracy or availability of information provided by Linked Sites, and (b) we do not control or endorse the sponsors of such Linked Sites or the content, products, advertising, or other materials presented on such Linked Sites. We may remove any Linked Sites from the Class Sites at any time for any reason or for no reason.
NORTHWEST WILL NOT BE LIABLE FOR ANY TRANSACTIONS CONDUCTED BY YOU WITH THIRD PARTIES THROUGH THE LINKED SITES OR FOR ANY LIABILITY ARISING FROM THE REPRESENTATIONS OR INFORMATION PROVIDED ON SUCH LINKED SITES.
We appreciate that Linked Sites may contain material in which the operator of the Linked Sites has intellectual property rights. We respect those rights and provide the links for information purposes only. The fact that we have linked to any Linked Site does not create or imply any relationship or partnership with the operator of such Linked Site.
Termination of Rights
Dispute Procedure and Claims of Copyright Infringement
Northwest respects the rights and intellectual property of others, and we ask our users to do the same. If you believe that your product or other work has been misrepresented or used in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide Northwest’s Copyright Agent with the following information:
- an electronic or physical signature of the person authorized to act on behalf of the owner of the product, copyright or other intellectual property interest;
- a description of the product, work or other intellectual property that you claim has been misrepresented or infringed;
- a description of where the material that you claim is misrepresenting or infringing your product, work or other intellectual property is located on the Online Courses; your address, telephone number, and email address;
- a statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the product, work, copyright or intellectual property, or its agent, or applicable law; and
- a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the product, work, copyright or intellectual property owner or authorized to act on such owner’s behalf.
Northwest’s Copyright Agent for notices of disputes or claims of copyright or other intellectual property infringement can be reached as follows:
Email: [email protected]
Email: [email protected]
The section titles herein are displayed for convenience only and have no legal effect.
Some of our Website’s functionality can be used without revealing any personal information, though for features or services related to the online courses, personal information is required. If you do not use these specific features or services on the Website, then the only information we collect will be “Non-Personal Information” (i.e., information that cannot be used to identify you). Non-Personal Information includes information such as the web pages that you have viewed. In order to access certain features and benefits on our Website, you may need to submit “Personally Identifiable Information” (i.e., information that can be used to identify you). Personally Identifiable Information can include information such as your name and email address, among other things. You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to Northwest. Inaccurate information may affect your ability to use the Website, the information you receive when using the Website, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.
What You Consent to by Using Our Website
What Information We Collect
We gather two types of information about users through the Website:
When users come to our Website, we may track, collect and aggregate Non-Personal Information indicating, among other things, which pages of our Website were visited, the order in which they were visited, when they were visited, and which hyperlinks were “clicked.” We also collect information from the URLs from which you linked to our Website. Collecting such information may involve logging the IP address, operating system and browser software used by each user of the Website. Although such information is not Personally Identifiable Information, we may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity.
You should be able to control how and whether cookies will be accepted by your web browser. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. If you reject our cookies, many functions and conveniences of this Website may not work properly.
PERSONALLY IDENTIFIABLE INFORMATION
We collect Personally Identifiable Information that you provide to us when you sign-up for email updates or online courses, participate in our public forums, send us email messages, and/or participate in online courses or receive other services on or through our Website. Among other things, we may use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific course and/or services you select, send you updates about online courses offered by Northwest or other Northwest events, and send you email messages about Website maintenance or updates, among other things.
Northwest may offer you the ability to receive updates either via email or by posting on portions of the Website only accessible to registered users. In order to subscribe to these services, you may be required to provide us with Personally Identifiable Information such as your name and email address.
Northwest may offer public forums from time to time (the “Forums”) where you can share comments and thoughts. In order to participate in the Forums, you may be required to register with us and/or provide us with Personally Identifiable Information such as your name and email address. “Personally Identifiable Information” shall not include any information posted or sent by or to you via any public Forum.
PARTICIPATION IN ONLINE COURSES
From time to time, Northwest may offer you the opportunity to participate in an online course on or through the Website. If you desire to participate in a course, you will be asked to provide us with certain information necessary to conduct such a course. This information may include, among other things, your name and email address. Northwest, or its third party service providers, may, for instance, collect certain information from you in conjunction with assignments, exams and other assessments related to the online course. For example, as part of a proctored exam for a course, Northwest (or its third party service providers) may collect certain information from you in order to (a) verify or authenticate your identity or submissions made by you, such as a signature for a test or assignment log, a photograph or recording of you (e.g., using a webcam) or information included on a photo identification card or document, or (b) monitor your performance during an exam to confirm that you are abiding by the applicable test rules or requirements (e.g., confirming that you are not using prohibited resources). Northwest may also collect information from you or about your performance or accomplishments related to the course, such as quiz/exam scores, grades, project evaluations, teacher evaluations and other evaluations of your performance or accomplishments.
COMMUNICATIONS WITH NORTHWEST
We may receive Personally Identifiable Information when you send us an email message or otherwise contact us through other means of communication.
PROVIDING SERVICES TO YOU
When you use certain services that are available on or through the Websites, you may be required to provide us with Personally Identifiable Information. For example, Northwest may make available to you chat room services that allow you to communicate with Northwest staff members. When you use such services, you may send us Personally Identifiable Information.
When purchasing products or services through the Websites, you may be required to provide us with Personally Identifiable Information, such as your name, address, billing information (i.e., credit card information and billing address) (“Billing Information”), shipping address, email address and birth date.
THIRD PARTY WEBSITES
We may receive Personally Identifiable Information when you access or log-in to a third party website, e.g., Facebook, from our Websites. This may include the text and/or images of your Personally Identifiable Information available from the third party website.
How We Use the Information
Please take some time to familiarize yourself with the different ways Northwest uses the information that we gather.
We use Non-Personal Information in aggregate form to build higher quality, more useful services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of our Website.
PERSONALLY IDENTIFIABLE INFORMATION
We use Personally Identifiable Information collected when you sign-up for our various email or update services to send you the messages in connection with the Website or an online course. We may also archive this information and/or use it for future communications with you.
We use Personally Identifiable Information collected during your use of the Forums to facilitate your use of the Forums. In addition we may publish this information either on the Website and/or in other publications. We may also archive this information and/or use it for future communications with you and/or your designee(s).
PARTICIPATION IN ONLINE COURSES
We use the Personally Identifiable Information that we collect from you when you participate in an online course through the Website for managing and processing purposes, including but not limited to tracking attendance, progress and completion of an online course. As part of our management and processing of the online course, we will use certain Personally Identifiable Information to administer exams, projects, and other assessments for the online course. For example, as part of a proctored exam or exit interview for the course, Northwest may use certain information collected from you in order to verify your identity, or to monitor your performance during the exam to confirm that you are abiding by the applicable testing rules or requirements. We may share Personally Identifiable Information that we collect from you when you participate in an online course with the particular educational partner (e.g., such as a university or company) that developed or offered the online course and the instructor(s) who taught, managed or otherwise oversaw the course. For example, if you are taking a course through a university, we may share Personally Identifiable Information about you and your performance with the university to report on your progress in the course. In another example, if you are taking a course sponsored or paid for by your employer, we may share your grades, evaluations, or progress in the course with your employer and other Personally Identifiable Information. This information may be shared at any time during the course or afterwards. Personally Identifiable Information shared with our educational partners will be subject to the privacy policies and procedures of such partners. Also, we may archive this information and/or use it for future communications with you.
COMMUNICATIONS WITH NORTHWEST
PROVIDING SERVICES TO YOU
We use Personally Identifiable Information in order to provide services to you, such as services that you request in conjunction with the online courses. We may use your Personally Identifiable Information in order to provide such services to you and for quality control purposes, and we may also archive this information and/or use it for future communications with you. For example, Northwest may make available to you chat room services that allow you to communicate with Northwest staff members and we may use your Personally Identifiable Information to provide these services to you. Moreover, in certain circumstances, we may share certain information and materials with third parties in order to provide you services that you have requested. For example, we may submit your data to potential employers.
We use Personally Identifiable Information collected during the purchasing process to fulfill the order or request and provide the product or service to you (either directly or through our providers). Billing Information may be archived by us or our providers. We may archive Personally Identifiable Information other than Billing Information and/or use it for future communications with you.
THIRD PARTY WEBSITES
We use the Personally Identifiable Information collected from third party websites for internal purposes. To the extent such Personally Identifiable Information contains images of you, you grant Northwest a limited, non-exclusive right to use, reproduce, distribute, prepare derivative works of or publicly display such images and/or your likeness for fundraising.
DISCLOSURE TO OUR BUSINESS PARTNERS
Northwest may share Personally Identifiable Information with third party business partners, such as companies that may be offering products or services or other opportunities that may be of interest to you, but only after obtaining your consent.
DISCLOSURE TO NORTHWEST SERVICE PROVIDERS
Our operations and maintenance contractors and other service providers may have limited access to your Personally Identifiable Information in the course of providing products or services to us. These contractors may include vendors and suppliers that provide us with technology, services (e.g., test proctoring services), and/or content related to the operation and maintenance of the Website or the online course. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for us.
GOVERNMENT AUTHORITIES, LEGAL RIGHTS AND ACTIONS
DISCLOSURE TO ACQUIRERS
Northwest may disclose and/or transfer your Personally Identifiable Information to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of the equity, business or assets of Northwest to which your Personally Identifiable Information relates.
Third Party Tracking
Third parties, including linked sites and applications (e.g., Facebook and YouTube), customer support services and data analytics services, may collect information about you in connection with your use of the Website (e.g., usage information). Such third parties may use tracking technologies in connection with the Website, which may include the collection of information about your online activities over time and across third-party web sites or online services. In some cases, third party tracking tools may only collect Non-Personal Information about your use on the Website. However, in other cases, such third parties may collect Personally Identifiable Information about you as they engage in these activities (e.g., customer support services may obtain your name and email address in conjunction with their support activities).
Currently, we do not monitor or take any action with respect to Web browser signals or other mechanisms for the expression of choice regarding collection of information about an individual over time and across third-party web sites or online services (e.g., Web browser “do not track” signals).
Confidentiality, Security and Retention of Personally Identifiable Information
Updating or Deleting Your Personally Identifiable Information
We maintain a procedure in order to help you confirm that your Personally Identifiable Information remains correct and up-to-date or choose whether or not you wish to receive material from us or some of our partners.
You may unsubscribe from certain email communications by going to https://classroom.northwest.com/settings/personal-info. You may also update your Personally Identifiable Information by logging into the Website and visiting your user account page. Keep in mind, however, that even after updates to your Personally Identifiable Information, we may maintain and store older versions of such information within our databases, access logs and other records.
If you have any privacy-related questions or unresolved problems, you may contact us using the information provided below.
Protecting Children’s Privacy
Northwest strongly believes in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain Personally Identifiable Information on our Website from persons under 13 years of age, and no part of our Website is directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access this Website at any time or in any manner. We will take appropriate steps to delete any Personally Identifiable Information of persons less than 13 years of age that has been collected on our Website without verified parental consent upon learning of the existence of such Personally Identifiable Information.
Email: [email protected]
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