UCLA PGP PRO July 2024 Classroom : Operations Management & Leadership (06-08 Jul, 2024)

This firsr classroom module in UCLA PGP PRO focuses on further enhancing your learning from the online modules by focusing on the most important aspects in the classroom. Prof. Kumar Rajaram will spend time in enhancing your execution skills by first helping you appreciate the intricacies of Operations Management and teaching the basic concepts and then helping apply to those to manage effective operations. The final outcome would be your growth as a leader who understands that operational excellence and execution makes the real difference towards long term success.


Prof. Miguel Unzeta

Prof. Miguel Unzeta


Miguel Unzueta is a Professor of Management and Organizations at the UCLA Anderson School of Management. He joined the faculty at UCLA in 2006 after earning his PhD in Organizational Behavior from the Stanford Graduate School of Business.  He holds a BA from the University of Texas at Austin.

Professor Unzueta studies diversity, bias, and discrimination. His latest research explores how people’s subjective definitions of diversity affect their support racial equity in organizations. His research has been published in top management and psychology journals including Organizational Behavior and Human Decision Processes, the Journal of Personality and Social Psychology, and Psychological Science.

Unzueta is an award-winning instructor who teaches courses on negotiations, managerial psychology, and leadership in all of UCLA Anderson’s MBA programs. From 2019-2022, he served as Senior Associate Dean of MBA Programs at UCLA Anderson – a role in which he helped steward the Anderson School through the COVID pandemic.

Outside of UCLA, Miguel Unzueta has conducted trainings on a wide range of management topics including negotiations, decision-making, and bias prevention. He has spoken at various organizations including Honda, Fox Studios, NBC Universal, Kaiser-Permanente, and the Oklahoma City Thunder basketball team.


Ph.D. Organizational Behavior, 2006, Stanford University

B.A. Psychology, 2001, University of Texas at Austin

Prof. Kumar Rajaram

Prof. Kumar Rajaram

Kumar Rajaram is professor of decisions, operations and technology management and the Ho-Su Wu Chair in Management at the UCLA Anderson School of Management. Rajaram’s current research interests include improving operations in the health care industry, nonprofit sector and process manufacturing sector, including food processing, pharmaceuticals and the petrochemical industry. He has focused on developing analytical models of complicated systems with a strong emphasis on practical implementation.

Rajaram’s work has been published in leading research journals such as Operations Research, Management Science, Manufacturing and Service Operations Management, Marketing Science and Production and Operations Management. He has been awarded the Eric and E Juline Faculty Excellence in Research Award at UCLA Anderson.

Rajaram developed a new control paradigm called “Robust Process Control” to increase the productivity of large-scale industrial processes. By focusing on the design and control of these processes in operational environments, this technique has resulted in four-fold increases in productivity in several types of industrial processes. These methods have been implemented at several process companies worldwide. For this work, he has been recognized by the Institute for Operations Research and the Management Sciences (INFORMS) as a Franz Edelman Laureate for outstanding applications of operations research and management science techniques to practice. He has also developed techniques to better balance supply with demand for products with short life cycles and highly unpredictable demand. This work has been applied at several large fashion retailers in Europe and North America and has resulted in substantial improvements to profitability at these sites. He has also worked in developing analytical models to improve planning for HIV/AIDS screening, testing and care at the Veterans Administration. In addition, he has worked at improving patient flows at the Ronald Reagan UCLA Medical Center and has developed models to improve staff and operating room assignments for surgeries at this hospital.


At the UCLA Anderson, Rajaram teaches the MBA core course on operations and technology management, various executive education courses and doctoral level courses on operations management and models for operations design, planning and control.


Ph.D. Operations Management, 1998, Wharton School, University of Pennsylvania

M.A. Managerial Science and Applied Economics, 1997, Wharton School, University of Pennsylvania

M.S. Industrial Engineering and Operations Research, 1993, University of Massachusetts at Amherst

M.Sc. Mathematics, with Honors, 1991, Birla Institute of Technology and Science, Pilani, India

B.E. Electrical and Electronics Engineering, with Honors, 1991, Birla Institute of Technology and Science, Pilani, India

Learning Objectives:

By the end of the in-class module in UCLA PGP PRO, you will be able to:

  • Understand and apply the basics of designing a good process
  • Build an appreciation of what makes great organizations work well – the execution DNA
  • Analyze a good operations management strategy
  • Assess process design using established tools and techniques
  • Develop into an execution oriented manager and leader


Classroom Methods & Schedule

The classroom module will use various exercises, case studies, team assignment and class discussion to bring alive the complexities in the subject areas. It is required that you go through all the required cases as well as pre-reads and prepare for the session before the class. It will be greatly beneficial for you and the other participants to go through the material provided so that the discussion can be rich, and help clarify details with the faculty members during the in-class session.

Hall – Platinum II
Hotel Suryaa
MMA Road, New Friends Colony
New Delhi – 110020

Prof. Miguel Unzeta

09:00 am – 10:30 am

Analyzing an Effective Leader using the Ancona Leadership Model

10:30 am – 11:00 am

Coffee Break

11:00 am – 12:30 pm

Improving your own Leadership Skills

12:30 pm – 13:30 pm


13:30 pm – 15:00 pm

Common Decision-Making Pitfalls

15:00 pm – 15:30 pm

Coffee Break

15:30 pm – 17:00 pm

Learn How to Make Better Decisions

Prof. Kumar Rajaram

09:00 am – 11:00 am

Operations Management Part I

11:00 am – 11:30 am

Coffee Break

11:30 am – 01:30 pm

Operations Management Part II

01:30 pm – 02:30 pm


02:30 pm – 04:30 pm

Operations Management Part III

Prof. Kumar Rajaram

09:00 am – 11:00 am

Operations Management Part IV

11:00 am – 11:30 am

Coffee Break

11:30 am – 12:30 pm

Operations Management Part IV contd.

12:30 pm – 01:30 pm


01:30 pm – 03:00 pm

Operations Management Part V

03:00 pm – 03:30 pm

Coffee Break

03:30 pm – 05:00 pm

Operations Management Part V contd.


Please email [email protected] for any support required with respect to the program, course or platform.