NUS HRLP 4 – HR Leadership Processes and Communications

According to an article by Forbes, in a 2020 study, only 22% of leaders said they know what drives employee disengagement at their companies. This is where human resources has a unique opportunity to create two-way communications to uncover what’s working and what’s not. According to HBS, a report from the Economist Intelligence Unit suggests that poor communication can lead to low morale, missed performance goals, and even lost sales. A separate study found that inadequate communication can cost large companies an average of $64.2 million per year, while smaller organizations are at risk of losing $420,000 annually. In this course you will explore how leaders communicate and make work more meaningful. The course also builds a foundation for how leadership in uncertainty works and helps understand strategies and frameworks for managing change. The course provides an introduction to executive presence and influence in the C-suite and strategies to increase executive presence as a leader.

Course Learning Objectives:

  • Learn the importance of communication and influence in the hyperconnected world and steps to implement them.
  • Build an understanding of leadership and strategies to manage uncertainty.
  • Learn the concepts of executive presence and its core elements to increase impact as a leader.


Prof. Michael Jenkins

Prof. Michael Jenkins

Adjunct Associate Professor Management and Organisation, NUS Business School

Michael Jenkins teaches in the NUS Executive MBA programme and is Chief Executive Officer of management consulting firm Expert Humans. Michael has successfully led Leadership Development as CEO of Roffey Park Institute (UK/Singapore); Managing Director of the Center for Creative Leadership (CCL) – Asia Pacific; Director, INSEAD Executive Education (Asia) and CEO of the Human Capital Leadership Institute (HCLI).

Throughout his career, he has played a hands-on role in directing research and has been a key contributor and thought leader in the topic areas of organisational resilience, compassionate leadership, and developing more humane and productive workplaces. Michael has also worked closely with UK public health organisations to promote better mental health at work and is active in promoting sustainable business leadership. He works closely with HR Institutes and Think-Tanks such as CIPD (UK and Asia), AHRI (Australia), IHRP and SHRI (Singapore).

The UK’s HR Magazine named Michael as one of the UK’s Most Influential Thinkers in Human Resources in 2013 and again in 2016. He recently joined the UK-based FutureWork Forum (which explores the working world of tomorrow) as a Partner. Recent articles (2020/21) include: Finding Simplicity in Chaos: Beyond VUCA; The Chair-CEO relationship–Time to Dial Things Up; CHROs during COVID and beyond: A Resource for CEOs Hidden in Plain Sight and Should the CHRO become part of a Chair-CEO-CHRO Super Trio?


Learning Objectives:
  • Build an understanding of leadership and strategies to manage uncertainty.
Module Components:

Video Lesson:

  • Adaptive Leadership Framework
  • Interview with Oussama – Authenticity and Trust


  • Dimensions of Adaptive Leadership
  • Strategy Under Uncertainty
  • Attacking Uncertainty: Interview with Ram Charan
  • Leadership in an Age of Uncertainty
  • Restarting Under Uncertainty: Managerial Experiences from Around the World
  • What Leaders Need to Know to Lead Through Crisis
  • The Crisis Leadership Playbook
  • Growth in a Crisis: Lessons from Hospitality CEO Omar El Hamamsy


  • Leading in Times of Uncertainty / Managing Change
Learning Objectives:
  • Learn the concepts of executive presence and its core elements to increase impact as a leader.
Module Components:

Video Lesson:

  • What is Executive Presence?
  • The Three Pillars of Executive Presence
  • Executive Presence: Gravitas
  • Executive Presence: Communication
  • Executive Presence: Appearance


  • Executive Presence Model
  • Traits Of Executive Presence
  • Developing Executive Presence to Increase Impact as a Leader
  • Strategies to Increase Executive Presence


  • Executive Presence and Influence in the C-Suite









Learning Objectives:
  • Review the fundamentals of mentorship and reverse mentorship for inspiring the workforce.
  • Understand the skills and best practices included in mentorship and reverse mentorship.
  • Learn the ways of building a successful mentoring and reverse mentoring programs.
Module Components:

Video Lectures:

  • What is Mentoring?
  • Mentoring vs. Coaching
  • Mentoring Skills: Building the Relationship
  • Steps to Creating a Mentoring Program
  • What is Reverse Mentoring?
  • Interview with Ousaama – Mentoring


  • Types of Mentoring Relationships
  • Building a Reverse Mentoring Program
  • Benefits of a Successful Reverse Mentoring Program
  • Reverse Mentoring Best Practices


  • Inspiring the Workforce: Mentorship and Reverse Mentorship



Please email [email protected] for any support required with respect to the program, course or platform.