Decision Making for High Performing Organization

This Course focuses on the human side of business. Professor Bendersky moves from the general topic of corporate culture and how it can be consciously shaped and managed to the effective use of teams, then concludes with topics on decision-making and change management, two universal challenges managers face.

Faculty

Prof. Corinne Bendersky

Prof. Corinne Bendersky

Professor

Corinne Bendersky, Ph.D., is an associate professor of Management and Organizations at the UCLA Anderson School of Management. She has been a member of the faculty since 2002, and teaches in the MBA and Fully-Employed MBA programs. She received her B.A. with honors from Oberlin College, and her Ph.D. in Management from the Massachusetts Institute of Technology’s Sloan School of Management. Prior to joining academia, Dr. Bendersky worked as a mediator, dispute systems design consultant and negotiation trainer.

Professor Bendersky’s research focuses on various aspects of organizational conflict management and negotiation processes. She has published articles in numerous academic management journals and books. Dr. Bendersky’s current research focuses on conflicts over status, or social esteem. Emphasizing symbolic resource interests and the causes and consequences of pursuing status ambitions contributes new insights to the role of conflict in group performance and how status hierarchies evolve over time.

Course Learning Objectives:

By the end of this course, you will be able to:

  • Evaluate a set of options to solve a business problem, identifying possible heuristics and biases that could be affecting the decision-making process.
  • Use the WRAP process to analyze each of the available options when faced with a serious business problem.
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Syllabus

Module Components:

Video Lectures:

  • Introduction to Decision Biases and Heuristics
  • Correcting for Biases: WRAP Process

Readings:

  • The Process of Organization and Management
  • Identify and Define the Problem
  • Business Decision- Making Welcomes Science
  • Three Effective Methods for Making Better Decisions

Case-Study:

  • Toupeé Tickets (Continued- Part 2)

Quiz:

  • Decision Making for High Performing Organization

Support

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