Business Models and Digital Transformation

Deanna Foster writes in a blog in Harvard Business Publishing, “VUCA (Volatility, Uncertainty, Complexity, Ambiguity) has been in the business vocabulary for over 30 years and yet we’ve seldom been confronted with the degree of uncertainty we’re now facing with the COVID-19 pandemic. Where next? How bad? How long? Who can we rely on for the latest and most reliable information? How will our organization be impacted? How should we respond? The threat is evolving, and leaders are recognizing that they will have to respond and make adjustments in real time. This doesn’t mean that leaders need to become overnight epidemiologists. We’ll leave that to trusted government and medical authorities. But there are decisions that leaders will likely be called on to make during this current crisis.” This course is designed to help leaders learn how to effectively navigate the challenges of significant disruptions in today’s dynamic environment. As a participant in this course, you’ll discover a keen understanding of the VUCA environment and the frameworks, strategies, and skills to effectively lead in such environments. The course builds a foundation for developing effective leadership communication, negotiation, influence, and persuasion skills and also covers a variety of examples to help gain a real-world perspective of leadership in uncertainty.

Course Learning Objectives:

  • Develop a keen sense of what leadership looks like in a VUCA world.
  • Explore a range of communication skills and styles for leaders and their importance.
  • Build an understanding of how leaders are thriving in a gig economy and Covid-19 crisis. 
  • Learn the fundamentals of negotiations through examples and frameworks.
  • Learn the science behind influence and persuasion, and the difference between the two.

Faculty

Prof Michael Jenkins

Prof Michael Jenkins

CEO, Expert Humans Pte Ltd

Michael Jenkins teaches in the NUS Executive MBA programme and is Chief Executive Officer of management consulting firm Expert Humans. Michael has successfully led Leadership Development as CEO of Roffey Park Institute (UK/Singapore); Managing Director of the Center for Creative Leadership (CCL) – Asia Pacific; Director, INSEAD Executive Education (Asia) and CEO of the Human Capital Leadership Institute (HCLI).

Throughout his career, he has played a hands-on role in directing research and has been a key contributor and thought leader in the topic areas of organisational resilience, compassionate leadership, and developing more humane and productive workplaces. Michael has also worked closely with UK public health organisations to promote better mental health at work and is active in promoting sustainable business leadership. He works closely with HR Institutes and Think-Tanks such as CIPD (UK and Asia), AHRI (Australia), IHRP and SHRI (Singapore).

The UK’s HR Magazine named Michael as one of the UK’s Most Influential Thinkers in Human Resources in 2013 and again in 2016. He recently joined the UK-based FutureWork Forum (which explores the working world of tomorrow) as a Partner. Recent articles (2020/21) include: Finding Simplicity in Chaos: Beyond VUCA; The Chair-CEO relationship–Time to Dial Things Up; CHROs during COVID and beyond: A Resource for CEOs Hidden in Plain Sight and Should the CHRO become part of a Chair-CEO-CHRO Super Trio?

Syllabus

Learning Objectives:
  • Develop a keen sense of what leadership looks like in a VUCA world.
Module Components:

Video Lectures:

  • Understanding the VUCA Acronym
  • Leadership Principles in a VUCA World
  • Leadership Skills in a VUCA World
  • Adaptive Leadership Framework
  • The Seven C’s of Leadership During the COVID-19 Crisis

Readings:

  • Leadership in a VUCA World: A Military Perspective
  • Strategies for Leading Through Uncertainty
  • Dimensions of Adaptive Leadership
  • Systems Leadership for Tackling Complex Challenges
  • Leadership in VUCA World: A Case of Lenovo
  • Attacking Uncertainty: Interview with Ram Charan

Quiz:

  • Leadership in the Most Uncertain World
Learning Objectives:
  • Explore a range of communication skills and styles for leaders and their importance.
Module Components:

Video Lectures:

  • Why is Effective Communication Important for Leaders
  • Key to Powerful Leadership Communication

Readings:

  • Essential Leadership Communication Skills
  • Communication Styles For Effective Leaders
  • Leadership Self-Assessment: How Effective Are You?
  • Communication Assessment Sample

Quiz:

  • Leadership Communications
Learning Objectives:
  • Build an understanding of how leaders are thriving in a gig economy and Covid-19 crisis.
Module Components:

Video Lectures:

  • How Crises Created Opportunities for Good Leadership

Readings:

  • Thriving in the Gig Economy

Quiz:

  • Leading in Uncertainity / Crisis

 

Learning Objectives:
  • Learn the fundamentals of negotiations through examples and frameworks.
Module Components:

Video Lectures:

  • What is Negotiation?
  • Types of Negotiations
  • The Principle of the Divided Cloth
  • What is the Pie?
  • Shapley Value
  • Example – Airline Cost Sharing
  • The Best Alternative to a Negotiated Agreement (BATNA)
  • Reservation Point and Bargaining Range
  • Distributive Negotiations
  • Bargaining Techniques in Distributive Negotiations
  • Integrative Negotiations
  • Bargaining Techniques in Integrative Negotiations
  • Intercultural Negotiations

Readings:

  • What is the Zone of Possible Agreement (ZOPA)
  • How to Find the Zone of Possible Agreement (ZOPA)
  • Proven Strategies for Success in Distributive Negotiations

Quiz:

  • Negotiations 

     

     

     

     

     

     

     

     

 

Learning Objectives:
  • Learn the science behind influence and persuasion, and the difference between the two.
Module Components:

Video Lectures:

  • What is Persuasion?
  • The Difference Between Persuasion and Negotiation
  • How to Influence Different Types of Individuals
  • Difference Between Persuasion and Influence
  • An Example – Persuasion and Influence

Readings:

  • What is Influence?
  • A Framework for Building Influence at the Workplace

Quiz:

  • Influence and Persuasion 

     

     

     

     

     

     

     

     

     

 

Support

Please email support@northwest.academy for any support required with respect to the program, course or platform.